FAQs

Frequently Asked Questions 
 Please feel welcome to browse the following topics for any questions or concerns you may
have or contact us at any time -- we are always happy to help!
 
 PRODUCT INFORMATION
  The Silver Spoon collection specializes in silver plate jewelry inspired by silverware patterns from the 1800s and early 1900s. As an avid lover of all things vintage, artist Jennifer Northup artfully marries the romance of antique sophistication with modern femininity. Silver Spoon Jewelry is handmade in the USA using plated chain, silver fill earring wire, and silver fill toggles. Pendants and bands are silver plate. Our pearl bracelets feature Swarovski brand synthetic pearls. Watches feature mother of pearl faces with Citizen quartz movement, backed by a one year warranty. Watch faces are not waterproof or water resistant.

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   ORDERING & SHIPPING
 

   We strive to ensure our customers have a speedy and pleasant shopping experience. Orders are accepted through our secure website or by phone. Most items are in stock and ready to ship within 24 hours of ordering; however some orders may take up to 48 hours to process. If an item is unavailable, you will be notified within 24 hours of processing. You will receive an order confirmation number and an approximate total at the conclusion of your order process. An email address must be provided to obtain a tracking number. Orders ship via USPS Monday through Friday 9a-4p PAC except for holidays. All retail orders are subject to a 1-2 day processing time. Please note that all requests for expedited shipping are subject to item availability. ALL wholesale orders are processed based on our standard 3-4 week lead time.

US DOMESTIC ORDERS: Standard shipping may arrive between 2-9 business days. Express shipping arrives between 1-3 business days, and cost varies by weight and value. The carrier may require a confirmation signature. Packages sent to PO boxes will ship via USPS only.

CANADA AND INTERNATIONAL ORDERS: Customs and duties are determined by the customs agency within the destination country; payment of any duties and taxes is the responsibility of the recipient and are collected at the time of delivery. Your package will be insured by a third party insurance company that we provide. We always strive to accommodate any needs and concerns; though we cannot be responsible for packages held in customs, we will do our best to keep you informed as to where the package is and will assist you with any shipping issues. For more information, please contact us prior to ordering with any concerns or for a shipping estimate, or inquire with your local customs office.

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   This site may contain typographical errors or inaccuracies and may not be complete or current. Silver Spoon Jewelry therefore reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability. We apologize for any inconvenience. Please be aware that a resale or tax ID number must be produced in order to qualify for wholesale pricing; all potential wholesalers may at any time be subject to a wholesale application process wherein proof of retailer status must be verified.

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PAYMENT  
   We welcome the following methods of payment: Credit Card - Visa, MasterCard, Discover, American Express. Orders paid by personal or cashier's check will not ship until the check has been received and processed.

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RETURNS AND EXCHANGES  
     We want you to be happy with your purchase! If you are not satisfied for any reason, please let us know so that we can take care of you. Please contact us for a return/exchange number. (562) 426-9774 or info@silverspoonjewelry.com  We will gladly provide a refund, exchange, or store credit for items in original condition and accompanied by a packing slip within 30 days of receipt date. Please note custom pieces are final sale. The buyer is responsible for shipping and handling fees for returned items. Unless the order is defective or incorrect, shipping costs are non-refundable. 

Refunds will be applied to the original method of payment. Purchases made via credit card will be refunded to the same card. Transactions paid by check or cash will be issued a check. Please allow up to 1-2 weeks for returns processing. Exchanges will ship within 1-2 business days from receipt of return items. You will receive a ship notification and tracking number via email. Please contact us for a return number.

RETURNING A GIFT? No problem! Please complete the return exchange form for item exchange or for store credit. A merchandise credit for the amount paid for the item, less shipping costs, will be emailed/mailed to you. Please contact us for an exchange number.

>> DOWNLOAD RETURN / EXCHANGE FORM 

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REPAIRS  
 

Your satisfaction with our products is our priority.  All watch faces are backed by a one year warranty (proof of original purchase must be provided).  If an item is determined to be defective, we will gladly provide repairs free of charge. 

Depending on the nature of the damage, we will provide services for free or contact you before any charges are incurred.  Please feel free to contact us for further details. If a watch face is physically damaged by the customer or is past the one year warranty, replacement faces can be purchased and installed for a $25 fee, subject to sales tax.

    • Please print, complete, and send the following form along with a copy of original sales receipt and repair items. 

    • Please contact us for a return number.

>> DOWNLOAD REPAIR FORM 

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PRIVACY AND SECURITY  
 

We respect your personal information and understand privacy is extremely important to our customers. Ensuring your peace of mind while shopping with us is our priority. Any information you submit to us will not be misused or sold to any other parties. Within every email we provide a safe unsubscribe option. 

To reach customers, we advertise through display advertising & remarketing services offered by Google and other companies. These services use both first party and third party cookies to optimize display advertising. While no personally-identifiable information is ever shared, you may also opt out of Google advertising by visiting http://www.google.com/settings/ads

Orders placed on our site are secured using SSL technology. Information sent via the internet can be trusted to arrive privately and safely to our server, and are encrypted within our shopping cart.

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STANDARD CARE AND CLEANING
 
 
Silver Spoon pieces have a unique, oxidized finish to preserve an antique charm. Regular wear will keep the products tarnish-free. Extended periods of non-use and exposure to elements may result in some tarnishing. However, a soft polishing cloth will clean your pieces effectively. Chains may be washed with mild soapy water. Please be aware watch faces are not water resistant. We do not recommend the use of jewelry dipping solutions as they may be abrasive to the finish or the delicate findings. Please contact us for more information. 

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© 2015 SILVER SPOON JEWELRY INC. | SILVER SPOON JEWELRY is a registered trademark | ALL RIGHTS RESERVED.